Can we make payment by card?
Yes, although we can't take card payment for your membership over the phone you can pay via PayPal or via bank transfer. However please note the sitters must be paid in cash at the end of the booking.
Are all the babysitters DBS checked?
Yes, all of our babysitters have been subject to enhanced DBS clearance.
What’s the latest time I can have a babysitter until?
You can book a babysitter to stay as late as you like, however if you are going to be later than 3am, we recommend booking an overnight stay.
How old are the babysitters on your register?
The babysitters ages start at 21 years old.
Can I have the same babysitter for each booking?
We try wherever possible to stick to two babysitters per family, this is not always possible and we recommend giving us at least two weeks notice if you want to request a particular babysitter.
Can I meet the sitter before a sit?
No, unfortunately we cannot send sitters out to meet every new client, however we will send you their profile and the sitter will also call directly to introduce themselves.
I am apprehensive about leaving my child with a stranger.
We appreciate that you might be nervous leaving your child with us for the first time; we recommend booking her half an hour earlier than the sit begins in order to see her with your children and chat to her before you leave.
Do you charge a cancellation fee?
For cancellations made with more than 24 hours notice, there is no cancellation fee, but when less time is given or the cancellation is made outside of our office hours there is a £20 charge. This fee compensates the babysitter for the time she has put aside to work when there isn’t enough time to find her an alternative post.
Is there a minimum booking time?
Yes, we have a minimum of 3 hours booking time for weekdays and 3 ½ hours on a weekend; weekends begin Friday evening and end on Sunday.
How much notice do you require for making a booking?
It is possible to book a babysitter within hours of the sit, however we recommend that you give as much notice as possible.